A few weeks ago I searched online for a replacement battery for a older Toshiba laptop and ended up on the Sears.com website. I thought to myself, “wtf, I don’t need a washing machine, hand tools or some cheap blue-jeans …” then I realized that Sears is not dot-com is not Sears-dot-com, so it’s worth a try.

The web listing was clear and direct. I had a question on something, so I used their Web Chat tool. Within a minute (mid-morning, mid-week) Chat was happening. It was friendly, effective, efficient. The part arrived 2 days earlier than promised, and it works fine. The cost including shipping was about 60% of the Toshiba replacement part base price.